• Nov 28, 2018 Aqua’s bill payment address has changed.

    Special Alert

    Aqua’s bill payment address has changed.

    Nov 28, 2018

    Aqua’s address for bill payments has changed. Please update Aqua’s mailing address on any of your automated bank payments.

    Please mail your Aqua bill payment to this address:
    Aqua
    P.O. Box 70279
    Philadelphia, PA 19176-0279

    The updated address will be reflected on January's bill.

  • Dec 07, 2018 Aqua North Carolina customers: Click here for Winter Storm Diego information

    Special Alert

    Aqua North Carolina customers: Click here for Winter Storm Diego information

    Dec 07, 2018

    The following information can also be found on the Aqua North Carolina page.

    Winter Storm Diego is currently forecasted to impact North Carolina with the heaviest impacts expected in the western portion of the state. The potential impacts from this storm may include power outages in certain community water and wastewater systems from snow, ice and rain. Aqua North Carolina personnel and our electrical providers will be working diligently throughout and after the storm to restore essential services to you; however, we do want you to be prepared. Below is important information.

    1. If water system pressure drops too low in your system, out of an abundance of caution, Aqua will issue a system pressure advisory recommending that you boil your water for 1-2 minutes. We ask that you conserve water as much as possible so that we can maintain system pressure and restore services more quickly.
    2. Communication may be limited during this storm. If your system loses pressure, please consider this as notification that we are advising you to boil your water or use bottled water for consumption.
    3. Aqua will restore system pressure as quickly as possible once utility power becomes available. However, for your safety, a system pressure advisory will remain in effect until water samples can be taken and Aqua can confirm the water is safe to drink. This could take up to 72 hours or more after power is restored. Aqua will provide notification that your system pressure advisory is being lifted as soon as possible.

    Aqua advises our customers to take the following precautions:

    1. Prior to the storm, fill your bath tubs with water for essential water usage. If you do need to use this water for consumptive purposes during the storm please boil for 1-2 minutes as a safety precaution.
    2. Stock up on bottled water as soon as possible.
    3. If you have an in-home treatment device, such as a water softener or filter, please take these offline in the event of a system pressure advisory. These devices can be impacted by bacteria and they should be sanitized in accordance with the manufacturer’s recommendations after the advisory is lifted.
    4. If you utilize a grinder pump for your sewer and have lost power, avoid using washing machines to avoid sewage back-ups.

    Aqua is committed to the safety of your drinking water and has experienced professionals ready to respond to this storm. We will work safely and quickly to restore services to you in the event of a service interruption.

     

Aqua America Water Utility Services

With more than 130 years in operation, Aqua America believes that water is a resource worth protecting, and we take our responsibility to protect and provide water services for the communities we serve seriously. We know that water is Earth's most essential resource and are committed to sustainable, transparent business practices.

Aqua America currently provides wastewater and water utility services to more than 3 million people in eight states within the United States. As we continue to grow the company and its operations, Aqua strives to deliver excellent customer service and give back to the communities we serve.

For more information or customer inquiries, please contact our customer service center at 877.987.2782. Aqua also offers several convenient ways to access your water bill payment. Visit our Ways to Pay page to get started paying for water utility services online, by phone, in person or through other helpful options.

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